Spoiled food, missing items hit meal kit users

Some meal kit customers are opening their deliveries to an unwelcome surprise: missing ingredients, incomplete orders and even spoiled food. Subscribers of Blue Apron and Marley Spoon have taken to social media in recent weeks to share photos and stories of botched deliveries, raising concerns about whether their next box will arrive as expected.

The problems come as both companies transition to new fulfillment partners, a move they say has disrupted some deliveries. Blue Apron and Marley Spoon told USA TODAY they're working to resolve the issues and are offering refunds, credits or replacements to affected customers while operations stabilize.

Blue Apron acknowledged the issues and said it is taking steps to improve service after customers reported incomplete boxes and missing ingredients.

"We take full responsibility for this lapse in service," the company said in a statement. "We haven't delivered the reliability our customers count on."

Blue Apron said it has temporarily narrowed its menu to dishes it is confident it can fulfill, added additional quality checks before shipments leave warehouses and is working with partners to address problems caused by the transition.

Marley Spoon told USA TODAY it is also experiencing challenges as it transitions to a new operations…

Original source: https://www.usatoday.com/money/