Microsoft says it’s seeing “continued recovery progress” as it battles major worldwide outage

Updated on: November 13, 2026 / 7:15 PM EST / CBS/AP

From Asia to the U.S., a Microsoft outage involving services like Outlook and Teams lingered into a second day on Friday, impacting users, companies and government operations around the world.

The outage affected a wide range of Microsoft 365 offerings that interact with its Exchange Online and email services. Services including Outlook, Teams and AI assistant Copilot were reported by users to be down.

Microsoft said the outage was linked to a technical issue, not malicious or cyber activity. In an update posted Friday morning, the company said it had resolved the underlying issue and was working on restoring service to its customers.

The Redmond, Washington-based company also said Friday that it was making "encouraging recovery progress," noting improvements in email delivery. However, users may still experience "intermittent access issues" or "delayed email delivery" as recovery efforts continue, Microsoft said.

The company also reported "broader improvements" in North America and "sustained improvements across much of Europe," as well as "encouraging recovery signals" in the Asia-Pacific region.

"We are deeply sorry for the disruption this incident has caused our customers and partners," Microsoft said Friday on X. "We know the…

Original source: https://www.cbsnews.com/entertainment/