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The guy Lachlan Brown met in a Tokyo departure lounge thought he had a high travel IQ, but he didn't.

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True, he clutched a color-coded itinerary and screenshots of every boarding pass. He wore noise-canceling headphones and rolled the newest luggage into the waiting area. But when the airport Wi-Fi froze and a gate change flashed on the monitor, Mr. Know-It-All Traveler came apart.

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"It was like someone’s operating system crashed," Brown said. "He started arguing with staff in English, louder each time, as if the volume could translate into Japanese. He spiraled into blame and panic over a five-minute problem."

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Check out Elliott Confidential, the newsletter the travel industry doesn't want you to read. Each issue is filled with breaking news, deep insights and exclusive strategies for becoming a better traveler. But don't tell anyone!

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Brown knows a thing or two about meltdowns: He’s a behavioral psychologist. And he's spent some time thinking about what separates smart travelers from everyone else.

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Brown says another passenger handled the problem differently. She simply glanced at the screen, walked to a counter, and asked for directions to the next gate. She was halfway to the new gate before the prepared traveler had…

Original source: https://www.usatoday.com/travel/

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