iPhone Duo owners say Apple’s new foldable phone broke within hours of purchase

October 28, 2026 / 3:30 PM EDT / CBS News

Apple's first foldable iPhone went on sale on Oct. 23, and some new owners report that their devices are already broken.

Within days of the new iPhone Duo hitting stores, photos and videos of cracked screens began popping up online. Consumers said the device's inner screen broke down the middle near the hinge where the phone folds, leaving a line across the display.

The Duo, whose price starts at nearly $2,000 and tops $3,000 for higher-end models, represents Apple's biggest bet in years and the first major product rollout under new Apple CEO John Ternus.

Jesse Dalton, who lives near Frisco, Texas, bought the Duo the day it came out. He told CBS News he had just put a case on the phone and went to open the device when it "just got super tight about halfway up the hinge."

"Just pushed past it, assuming it was just stuck on the case or something for some reason, and the whole thing just snapped. I just heard a loud pop, and the screen just cracked right in the middle," Dalton said.

"I didn't even make it through setup," he added.

Dalton…

Original source: https://www.cbsnews.com/moneywatch/